Fiber Outage - Internet Connectivity Issue

Incident Report for Cuscal Paymark

Resolved

A fix has been implemented by all relevant parties. This incident is resolved.
Posted Nov 01, 2026 - 19:57 NZDT

Identified

The issue has been identified and Spark is working on a fix.
Posted Nov 01, 2026 - 18:47 NZDT

Investigating

We are aware of a fiber outage currently affecting internet connectivity across New Zealand.

A further update will be provided when available.
Posted Nov 01, 2026 - 17:57 NZDT
This incident affected: Service Status (Payment Switch / EFTPOS).