Paymark eCommerce - Declining 3DS Transactions
Identified - The issue appears to be impacting ANZ issued cards, only. Paymark have engaged ANZ to investigate.
Jul 17, 2026 - 16:34 NZST
Investigating - Paymark is aware of an issue causing some online 3DS transactions to fail or decline.

This issue is currently under investigation, and we will provide a further update when available.

Thank you for your patience.
Jul 17, 2026 - 15:06 NZST

About This Site

Welcome to the network status page for Cuscal Paymark.

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Service Status Operational
Payment Switch / EFTPOS Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
IVR Services / 0800 Number Operational
PIAS Operational
RKI / KSE Services Operational
Insights Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) Operational
Payment Switch / EFTPOS (Production Environment) Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
PIAS Operational
IVR Services Operational
Network Infrastructure / Host Connections (QA Environment) Operational
Network Infrastructure / Host Connections (Production Environment) Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

eCommerce Scheduled Maintenance Jul 20, 2026 20:00-21:00 NZST

Change Number: INF-31396

Start Date/Time: 20 July 2026 20:00
End Date/Time: 20 July 2026 21:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Posted on Jul 16, 2026 - 09:09 NZST

Online EFTPOS Scheduled Maintenance Jul 21, 2026 00:00-01:00 NZST

Change Number: PI-61829

Outage Duration: 21 Jul 2026, 00:00 to 21 Jul 2026, 01:00

Paymark will be carrying out maintenance work during this window

You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Posted on Jul 13, 2026 - 10:27 NZST

eCommerce Scheduled Maintenance Jul 21, 2026 21:00 - Jul 22, 2026 01:00 NZST

Start Date/Time: 21/July/2026 21:00
End Date/Time: 22/July/2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Posted on Jul 13, 2026 - 09:59 NZST

eCommerce Scheduled Maintenance Jul 22, 2026 21:00 - Jul 23, 2026 02:00 NZST

Change Number: INF-31398

Start Date/Time: 22 July 2026 21:00
End Date/Time: 23 July 2026 02:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Posted on Jul 15, 2026 - 15:14 NZST

eCommerce Scheduled Maintenance Jul 23, 2026 21:00 - Jul 24, 2026 01:00 NZST

Start Date/Time: 23/July/2026 21:00
End Date/Time: 24/July/2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Posted on Jul 13, 2026 - 10:04 NZST

Network Infrastructure Scheduled Maintenance - No Outage Jul 27, 2026 02:00-03:30 NZST

Start Date/Time: 2:00am on 27th July 2026
End Date/Time: 3:30am on 27th July 2026

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Jul 17, 2026 - 11:00 NZST

Network Infrastructure Scheduled Maintenance - No Outage Jul 28, 2026 02:00-04:00 NZST

Start Date/Time: 2:00am on 28th July 2026
End Date/Time: 4:00am on 28th July 2026

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Jul 17, 2026 - 11:07 NZST

Tap on Mobile Scheduled Maintenance Aug 12, 2026 01:00-05:00 NZST

Change Start: Wednesday 12th August - 01:00am
Change End: Wednesday 12th August - 05:00am

Outage Duration: 1 hour ((1AM – 2AM)

Description:
Paymark will be carrying out maintenance work during this window.

Outage Details:
You may experience a potential outage of up to 60 mins during this scheduled maintenance window.
Posted on Jul 06, 2026 - 12:39 NZST
Jul 17, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 02:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 00:00 NZST
Scheduled - Change Number: INF-31290


Start Date/Time: 17 July 2026 00:00
End Date/Time: 17July 2026 02:00

Description:
Paymark will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 2 mins during this scheduled maintenance window
Jul 16, 14:32 NZST
Jul 16, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 02:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:00 NZST
Scheduled - Change Number: INF-31290


Start Date/Time: 16 July 2026 00:00
End Date/Time: 16 July 2026 02:00

Description:
Paymark will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 2 mins during this scheduled maintenance window
Jul 9, 15:34 NZST
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 21:00 NZST
Scheduled - Start Date/Time: 15 July 2026 21:00
End Date/Time: 16 July 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jul 13, 15:53 NZST
Jul 15, 2026
Paymark eCommerce - Declining Transactions
Resolved - This incident has been resolved.
Jul 15, 20:28 NZST
Investigating - Paymark is aware of an issue impacting online transactions, causing transactions to fail or decline.

Our team are currently investigating, and an update will be provided soon.

Thank you for your patience.
Jul 15, 20:03 NZST
Online EFTPOS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 00:00 NZST
Scheduled - Change Number: SER-2988

Outage Duration: 15 Jul 2026, 00:00 to 15 Jul 2026, 01:00

Paymark will be carrying out maintenance work during this window.

You may experience a potential outage of up to 20 mins during this scheduled maintenance window.
Jul 8, 11:58 NZST
Jul 14, 2026
Paymark eCommerce - Declining Transactions (UAT Environment)
Resolved - This incident has been resolved.
Jul 14, 14:57 NZST
Investigating - Paymark is aware of an issue impacting online transactions in our UAT Environment (ONLY), causing transactions to fail or decline.

This issue is currently under investigation, and we will provide a further update when available.

Thank you for your patience.
Jul 13, 15:54 NZST
Jul 13, 2026
Online EFTPOS & Westpac - Known Issue
Resolved - This incident has been resolved.
Jul 13, 10:20 NZST
Update - Westpac are continuing to investigate this issue. An update will be provided once available. Thank you for your patience.
Jul 13, 10:10 NZST
Investigating - Paymark is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app.

Westpac are currently investigating and an update will be provided soon.

Thank you for your patience.
Jul 13, 08:49 NZST
Jul 12, 2026
Online EFTPOS & Westpac - Known Issue
Resolved - This incident has been resolved.
Jul 12, 15:10 NZST
Update - Westpac are continuing to investigate this issue. Thank you for your patience.
Jul 12, 10:21 NZST
Investigating - Paymark is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app.

Westpac are currently investigating and an update will be provided soon.

Thank you for your patience.
Jul 12, 09:13 NZST
Jul 11, 2026

No incidents reported.

Jul 10, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:00 NZST
Scheduled - Start Date/Time: 09/July/2026 21:00
End Date/Time: 10/July/2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jul 2, 16:20 NZST
Jul 9, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:00 NZST
Scheduled - Change Number: SER-3813

Start Date/Time: 09 July 2026 00:00
End Date/Time: 09 July 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jul 2, 16:15 NZST
Jul 8, 2026
Online EFTPOS & Westpac - Known Issue
Resolved - This incident has been resolved.
Jul 8, 18:20 NZST
Update - Westpac is continuing to investigate this issue. An update will be provided when available. Thank you for your patience.
Jul 8, 18:03 NZST
Investigating - Paymark is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app.

Westpac are currently investigating and an update will be provided soon.

Thank you for your patience.
Jul 8, 17:12 NZST
Ruralco Declining Transactions
Resolved - This incident has been resolved.
Jul 8, 15:04 NZST
Update - We are continuing to investigate this issue.
Jul 8, 14:34 NZST
Investigating - Paymark is aware of an issue causing Ruralco transactions to decline.

Our team are investigating and an update will be provided soon.

Thank you for your patience.
Jul 8, 14:30 NZST
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 01:00 NZST
Scheduled - Start Date/Time: Wednesday 8th July 01:00am

End Date/Time: Wednesday 8th July 05:00am

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Jul 6, 16:37 NZST
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 21:00 NZST
Scheduled - Start Date/Time: 07 July 2026 21:00
End Date/Time: 08 July 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jul 2, 16:17 NZST
Jul 7, 2026
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 7, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 01:00 NZST
Scheduled - Start Date/Time: Tuesday 7th July 01:00am

End Date/Time: Tuesday 7th July 05:00am

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Jul 6, 16:34 NZST
Jul 6, 2026
Paymark Maintenance - MFT (Managed File Transfer) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 6, 02:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 01:30 NZST
Update - Please note the date change. This work is due Monday 6th July.
Jul 1, 14:16 NZST
Scheduled - Start Date/Time: 06/07/2025 - 01:30am

End Date/Time: 06/07/2025 - 02:30am

Paymark will be carrying out maintenance on our MFT (Managed File Transfer) infrastructure during this window.
We expect this to be an outage free change.

After the change, users may be prompted to reset their host key to connect, through clicking 'accept/done'
Jul 6, 01:30 NZST
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 3, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 NZST
Scheduled - Start Date/Time: 02/July/2026 21:00
End Date/Time: 03/July/2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jun 26, 12:38 NZST
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