All Systems Operational

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Welcome to the network status page for Cuscal Paymark.

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Service Status Operational
Payment Switch / EFTPOS Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
IVR Services / 0800 Number Operational
PIAS Operational
RKI / KSE Services Operational
Insights Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) Operational
Payment Switch / EFTPOS (Production Environment) Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
PIAS Operational
IVR Services Operational
Network Infrastructure / Host Connections (QA Environment) Operational
Network Infrastructure / Host Connections (Production Environment) Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Infrastructure Scheduled Maintenance - No Outage Jul 28, 2026 02:00-04:00 NZST

Start Date/Time: 2:00am on 28th July 2026
End Date/Time: 4:00am on 28th July 2026

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Jul 17, 2026 - 11:07 NZST

eCommerce Scheduled Maintenance Jul 28, 2026 21:00 - Jul 29, 2026 01:00 NZST

Start Date/Time: 28 July 2026 21:00
End Date/Time: 29 July 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Posted on Jul 20, 2026 - 09:44 NZST

Online EFTPOS Scheduled Maintenance Jul 29, 2026 00:00-01:00 NZST

Change Number: PI-61829

Change Duration: 29 Jul 2026, 00:00 to 29 Jul 2026, 01:00

Paymark will be carrying out maintenance work during this window

You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Posted on Jul 22, 2026 - 10:21 NZST

eCommerce Scheduled Maintenance Jul 30, 2026 00:00-02:00 NZST

Change Number: INF-31398


Start Date/Time: 30 July 2026 00:00
End Date/Time: 30 July 2026 02:00

Description:
Paymark will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 2 mins during this scheduled maintenance window
Posted on Jul 22, 2026 - 09:56 NZST

eCommerce Scheduled Maintenance Aug 4, 2026 21:00 - Aug 5, 2026 01:00 NZST

Start Date/Time: 04 August 2026 21:00
End Date/Time: 05 August 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Posted on Jul 27, 2026 - 07:52 NZST

eCommerce Scheduled Maintenance Aug 6, 2026 21:00 - Aug 7, 2026 01:00 NZST

Start Date/Time: 06 August 2026 21:00
End Date/Time: 07 August 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Posted on Jul 27, 2026 - 07:53 NZST

Tap on Mobile Scheduled Maintenance Aug 12, 2026 00:00-04:00 NZST

Update - Please note - the Outage Duration: 1 hour window, has been changed to 00:00-01:00am (1 hour)
Jul 27, 2026 - 11:37 NZST
Update - We will be undergoing scheduled maintenance during this time.
Jul 27, 2026 - 11:23 NZST
Scheduled - Change Start: Wednesday 12th August - 01:00am
Change End: Wednesday 12th August - 05:00am

Outage Duration: 1 hour (00:00AM – 1AM)

Description:
Paymark will be carrying out maintenance work during this window.

Outage Details:
You may experience a potential outage of up to 60 mins during this scheduled maintenance window.
Jul 06, 2026 - 12:39 NZST
Jul 27, 2026
Network Infrastructure Scheduled Maintenance - No Outage
Completed - The scheduled maintenance has been completed.
Jul 27, 03:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 02:00 NZST
Scheduled - Start Date/Time: 2:00am on 27th July 2026
End Date/Time: 3:30am on 27th July 2026

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Jul 17, 11:00 NZST
Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 01:01 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 21:01 NZST
Scheduled - Start Date/Time: 23 July 2026 21:00
End Date/Time: 24 July 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jul 20, 09:50 NZST
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 21:00 NZST
Scheduled - Start Date/Time: 23/July/2026 21:00
End Date/Time: 24/July/2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jul 13, 10:04 NZST
Jul 23, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 02:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 21:00 NZST
Scheduled - Change Number: INF-31398

Start Date/Time: 22 July 2026 21:00
End Date/Time: 23 July 2026 02:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jul 15, 15:14 NZST
Jul 22, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:00 NZST
Scheduled - Start Date/Time: 21/July/2026 21:00
End Date/Time: 22/July/2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jul 13, 09:59 NZST
Jul 21, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 01:01 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 20:00 NZST
Scheduled - Change Number: INF-31396

Start Date/Time: 20 July 2026 20:00
End Date/Time: 21 July 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jul 20, 20:00 NZST
Online EFTPOS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 00:00 NZST
Scheduled - Change Number: PI-61829

Outage Duration: 21 Jul 2026, 00:00 to 21 Jul 2026, 01:00

Paymark will be carrying out maintenance work during this window

You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Jul 13, 10:27 NZST
Jul 20, 2026
Online EFTPOS & Westpac - Known Issue
Resolved - This incident has been resolved.
Jul 20, 08:49 NZST
Investigating - Paymark is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app.

Westpac are currently investigating and an update will be provided soon.

Thank you for your patience.
Jul 20, 07:34 NZST
Jul 19, 2026

No incidents reported.

Jul 18, 2026
Paymark eCommerce - Declining 3DS Transactions
Resolved - This incident has been resolved.
Jul 18, 02:56 NZST
Identified - The issue appears to be impacting ANZ issued cards, only. Paymark have engaged ANZ to investigate.
Jul 17, 16:34 NZST
Investigating - Paymark is aware of an issue causing some online 3DS transactions to fail or decline.

This issue is currently under investigation, and we will provide a further update when available.

Thank you for your patience.
Jul 17, 15:06 NZST
Jul 17, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 17, 02:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 00:00 NZST
Scheduled - Change Number: INF-31290


Start Date/Time: 17 July 2026 00:00
End Date/Time: 17July 2026 02:00

Description:
Paymark will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 2 mins during this scheduled maintenance window
Jul 16, 14:32 NZST
Jul 16, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 02:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:00 NZST
Scheduled - Change Number: INF-31290


Start Date/Time: 16 July 2026 00:00
End Date/Time: 16 July 2026 02:00

Description:
Paymark will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 2 mins during this scheduled maintenance window
Jul 9, 15:34 NZST
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 21:00 NZST
Scheduled - Start Date/Time: 15 July 2026 21:00
End Date/Time: 16 July 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jul 13, 15:53 NZST
Jul 15, 2026
Paymark eCommerce - Declining Transactions
Resolved - This incident has been resolved.
Jul 15, 20:28 NZST
Investigating - Paymark is aware of an issue impacting online transactions, causing transactions to fail or decline.

Our team are currently investigating, and an update will be provided soon.

Thank you for your patience.
Jul 15, 20:03 NZST
Online EFTPOS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 00:00 NZST
Scheduled - Change Number: SER-2988

Outage Duration: 15 Jul 2026, 00:00 to 15 Jul 2026, 01:00

Paymark will be carrying out maintenance work during this window.

You may experience a potential outage of up to 20 mins during this scheduled maintenance window.
Jul 8, 11:58 NZST
Jul 14, 2026
Paymark eCommerce - Declining Transactions (UAT Environment)
Resolved - This incident has been resolved.
Jul 14, 14:57 NZST
Investigating - Paymark is aware of an issue impacting online transactions in our UAT Environment (ONLY), causing transactions to fail or decline.

This issue is currently under investigation, and we will provide a further update when available.

Thank you for your patience.
Jul 13, 15:54 NZST
Jul 13, 2026
Online EFTPOS & Westpac - Known Issue
Resolved - This incident has been resolved.
Jul 13, 10:20 NZST
Update - Westpac are continuing to investigate this issue. An update will be provided once available. Thank you for your patience.
Jul 13, 10:10 NZST
Investigating - Paymark is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app.

Westpac are currently investigating and an update will be provided soon.

Thank you for your patience.
Jul 13, 08:49 NZST
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