All Systems Operational

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Welcome to the network status page for Cuscal Paymark.

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Service Status Operational
Payment Switch / EFTPOS Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
IVR Services / 0800 Number Operational
PIAS Operational
RKI / KSE Services Operational
Insights Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) Operational
Payment Switch / EFTPOS (Production Environment) Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
PIAS Operational
IVR Services Operational
Network Infrastructure / Host Connections (QA Environment) Operational
Network Infrastructure / Host Connections (Production Environment) Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Infrastructure Scheduled Maintenance Nov 10, 2026 01:00-02:00 NZDT

Start Date/Time: 10/11/2026 01:00

End Date/Time: 10/11/2026 02:00

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Oct 23, 2026 - 12:17 NZDT

eCommerce Scheduled Maintenance Nov 10, 2026 21:00 - Nov 11, 2026 01:00 NZDT

Start Date/Time: 10 Nov 2026 21:00
End Date/Time: 11 Nov 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Posted on Nov 06, 2026 - 09:46 NZDT

Tap on Mobile Scheduled Maintenance Nov 11, 2026 21:00 - Nov 12, 2026 00:00 NZDT

Start Date/Time: Wednesday 11th November 21:00
EndDate/Time: Thursday 12th November 00:00

Description:
Paymark will be carrying out maintenance work during this window.

Outage Details:
You may experience a potential outage of up to 60 mins during this scheduled maintenance window.
Posted on Nov 02, 2026 - 15:52 NZDT

Network Infrastructure Scheduled Maintenance Nov 12, 2026 01:00-02:00 NZDT

Start Date/Time: 12/11/2026 01:00

End Date/Time: 12/11/2026 02:00

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Oct 23, 2026 - 12:17 NZDT

eCommerce Scheduled Maintenance Nov 12, 2026 21:00 - Nov 13, 2026 01:00 NZDT

Start Date/Time: 12 Nov 2026 21:00
End Date/Time: 13 Nov 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Posted on Nov 06, 2026 - 09:47 NZDT

Cuscal Paymark Christmas Change Freeze Period Nov 13, 2026 05:00 - Jan 5, 2027 00:01 NZDT

Cuscal Paymark would like to provide you with an update on our brown-out/black-out periods for this year.

Brown-Out: During this time, we will only be making limited changes and closing off key project changes for the year.

Core Brown Out commences 5:00am on Friday 13th November 2026.

Black-Out: During this time we will not be making any changes except those necessary to maintain service integrity.

Core Black Out, commences at 12:01 am on Friday 4th December 2026 and ends at 12:01 am on Tuesday 5th January 2027.

Digital Black Out, commences at 12:01 am on Friday 4th December 2026 and ends at 12:01 am on Monday 4th January 2027
Posted on Nov 05, 2026 - 10:24 NZDT

Nov 7, 2026

No incidents reported today.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

Online EFTPOS & ANZ - Known Issue
Resolved - This incident has been resolved.
Nov 5, 16:25 NZDT
Investigating - Paymark is aware of an issue affecting acceptance of Online EFTPOS payments from the ANZ banking app.

ANZ are currently investigating and an update will be provided soon.

Thank you for your patience.
Nov 5, 14:54 NZDT
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 02:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 01:00 NZDT
Scheduled - Start Date/Time: 05/11/2026 01:00

End Date/Time: 05/11/2026 02:00

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Oct 23, 12:14 NZDT

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 3, 02:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 01:00 NZDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 23, 12:15 NZDT
Scheduled - Start Date/Time: 03/11/2026 01:00

End Date/Time: 03/11/2026 02:00

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Oct 23, 12:13 NZDT

Nov 2, 2026

Spark Network Connectivity Outage
Resolved - This incident has been resolved. Thank you for your patience.
Nov 2, 16:31 NZDT
Update - We are continuing to monitor for any further issues.
Nov 2, 16:00 NZDT
Monitoring - A fix has been implemented and all parties are monitoring the results.
Nov 2, 15:21 NZDT
Identified - The issue has been identified. All relevant parties are currently working on a fix
Nov 2, 15:00 NZDT
Update - We are continuing to investigate the issue.
Nov 2, 14:32 NZDT
Update - We are continuing to investigate the issue.
Nov 2, 14:00 NZDT
Update - We are continuing to investigate the issue.
Nov 2, 13:30 NZDT
Update - We are continuing to investigate the issue.
Nov 2, 13:00 NZDT
Update - We are continuing to investigate the issue.
Nov 2, 12:30 NZDT
Update - We are continuing to investigate the issue.
Nov 2, 12:00 NZDT
Update - We are continuing to investigate the issue.
Nov 2, 11:31 NZDT
Update - We are continuing to investigate the issue.
Nov 2, 11:00 NZDT
Update - We are actively investigating a widespread connectivity issue between Spark and Paymark that is impacting terminal connectivity to the Paymark network. We are working closely with Spark and relevant parties to restore normal connectivity as soon as possible.
Nov 2, 10:30 NZDT
Update - We are continuing to investigate the issue.
Nov 2, 10:12 NZDT
Update - We are continuing to investigate the issue.
Nov 2, 09:42 NZDT
Update - We are continuing to investigate the issue.
Nov 2, 09:12 NZDT
Update - We are continuing to investigate the issue.
Nov 2, 08:41 NZDT
Investigating - We're still receiving reports of Spark connected EFTPOS merchants having connectivity issues.

All relevant parties are continuing to investigate this issue.
Nov 2, 08:12 NZDT
Monitoring - A fix has been implemented and all relevant parties are monitoring the results.
Nov 2, 07:40 NZDT
Update - Spark connected EFTPOS merchants are still having connectivity issues.

We are continuing to investigate this issue.
Nov 2, 07:13 NZDT
Update - We are continuing to investigate the issue.
Nov 2, 06:39 NZDT
Update - We are continuing to investigate the issue.
Nov 2, 06:23 NZDT
Investigating - We are aware of an issue currently affecting network connectivity to Paymark from Spark Broadband connected terminals.

A further update will be provided when available.
Nov 2, 06:10 NZDT
Ecommerce - MPGS - Delayed Settlement
Resolved - Paymark is aware of a delay to settlement of some MPGS ecommerce transactions from 1 November.

As a result of this delay, some merchants may not have received their settlement overnight for this date as expected.

The issue is being actively followed up by the relevant parties to have settlement completed as soon as possible.
Nov 2, 08:31 NZDT

Nov 1, 2026

Fiber Outage - Internet Connectivity Issue
Resolved - A fix has been implemented by all relevant parties. This incident is resolved.
Nov 1, 19:57 NZDT
Identified - The issue has been identified and Spark is working on a fix.
Nov 1, 18:47 NZDT
Investigating - We are aware of a fiber outage currently affecting internet connectivity across New Zealand.

A further update will be provided when available.
Nov 1, 17:57 NZDT

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Paymark Insights - Known Issue
Resolved - This incident has been resolved. We thank you for your patience and continued support.
Oct 30, 10:04 NZDT
Update - A fix has been implemented and we are monitoring the results.
Oct 30, 09:25 NZDT
Monitoring - A fix has been implemented for some of the impacted data, and we’re continuing to monitor the results.
Oct 30, 09:25 NZDT
Update - Thank you for your patience while we work on implementing the fix for this issue.
Oct 29, 21:57 NZDT
Update - We are continuing to work on implementing the fix for this issue. Thank you for your patience.
Oct 29, 15:02 NZDT
Update - We are continuing to work on implementing the fix for this issue.
Oct 29, 08:30 NZDT
Update - We are continuing to work on implementing the fix for this issue.
Oct 28, 20:49 NZDT
Identified - The issue has been identified and a fix is being implemented.
Oct 28, 15:27 NZDT
Update - We are continuing to investigate this issue.
Oct 28, 15:18 NZDT
Update - We are continuing to investigate this issue.
Oct 28, 09:50 NZDT
Investigating - We are aware of an issue presently impacting our data feed to Paymark Insights.

Transaction reporting data for 27/10/2026 may be incomplete due to this issue.

This issue is currently under investigation and we will provide a further update when available.

Thank you for your patience.
Oct 28, 09:49 NZDT
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 02:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 01:00 NZDT
Scheduled - Start Date/Time: Friday 30th October 01:00

End Date/Time: Friday 30th October 02:00

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Oct 16, 11:42 NZDT
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 01:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 21:00 NZDT
Scheduled - Start Date/Time: 29 October 2026 21:00
End Date/Time: 30 October 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Oct 19, 12:44 NZDT

Oct 29, 2026

Oct 28, 2026

eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 09:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 08:00 NZDT
Scheduled - Change Number: INF-32183

Start Date/Time: 28 Oct 2026 08:00
End Date/Time: 28 Oct 2026 09:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Oct 22, 09:04 NZDT
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 02:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 01:00 NZDT
Scheduled - Start Date/Time: Wednesday 28th October 01:00

End Date/Time: Wednesday 28th October 02:00

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Oct 16, 11:40 NZDT
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 28, 01:01 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 21:00 NZDT
Scheduled - Start Date/Time: 27 October 2026 21:00
End Date/Time: 28 October 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Oct 19, 12:44 NZDT

Oct 27, 2026

Online EFTPOS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 27, 23:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 20:30 NZDT
Scheduled - Change Number: INF-32178

Paymark will be carrying out maintenance work during this window

You may experience a potential outage of up to 10 mins during this scheduled maintenance window
Oct 21, 18:08 NZDT
Online EFTPOS & Westpac - Known Issue
Resolved - This incident has been resolved.
Oct 27, 23:06 NZDT
Update - We are continuing to investigate the issue.
Oct 27, 22:45 NZDT
Investigating - Paymark is aware of an issue affecting acceptance of Westpac Online EFTPOS payments.

Westpac is currently investigating and an update will be provided soon.

Thank you for your patience.
Oct 27, 22:34 NZDT
ASB Visa Declines - Known Issue
Resolved - A fix has been implemented and this incident has been resolved.
Oct 27, 20:37 NZDT
Investigating - Paymark is aware of an issue impacting ASB, causing transactions to decline.

ASB is currently investigating.

Please be aware that contactless card and mobile device payments may not go through during this outage, requiring cards to be inserted or swiped for approval.
Oct 27, 20:11 NZDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

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