All Systems Operational

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Welcome to the network status page for Worldline New Zealand.

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Service Status Operational
Payment Switch / EFTPOS Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
IVR Services / 0800 Number Operational
PIAS Operational
RKI / KSE Services Operational
Insights Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) Operational
Payment Switch / EFTPOS (Production Environment) Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
PIAS Operational
IVR Services Operational
Network Infrastructure / Host Connections (QA Environment) Operational
Network Infrastructure / Host Connections (Production Environment) Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

eCommerce Scheduled Maintenance Jun 3, 2026 21:00 - Jun 4, 2026 01:00 NZST

Change Number: EC-44504

Start Date/Time: 03 / June / 2026 21:00
End Date/Time: 04 / June / 2026 01:00

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Posted on May 29, 2026 - 10:04 NZST

eCommerce Scheduled Maintenance Jun 4, 2026 00:00-01:00 NZST

Change Number: SER-2967


Start Date/Time: 04 / June / 2026 00:00
End Date/Time: 04 / June / 2026 01:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 2 mins during this scheduled maintenance window
Posted on May 28, 2026 - 13:14 NZST

eCommerce Scheduled Maintenance Jun 4, 2026 22:00 - Jun 5, 2026 02:00 NZST

Change Number: INF-31068

Start Date/Time: 04/Jun/26 22:00
End Date/Time: 05/Jun/26 02:00

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Posted on May 29, 2026 - 11:04 NZST

eCommerce Scheduled Maintenance Jun 8, 2026 22:00 - Jun 9, 2026 02:00 NZST

Change Number: INF-31073

Start Date/Time: 08/Jun/26 22:00
End Date/Time: 08/Jun/26 01:00

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Posted on May 29, 2026 - 11:06 NZST
Jun 2, 2026

No incidents reported today.

Jun 1, 2026

No incidents reported.

May 31, 2026

No incidents reported.

May 30, 2026

No incidents reported.

May 29, 2026
ASB Ecommerce – Delayed Settlement
Resolved - Worldline is aware of an issue causing a delay to 28th May transaction settlements for ASB eCommerce merchants on MPGS.

ASB will combine the 28th and 29th May settlement files. Affected merchants will receive the combined payment in today’s settlement.
May 29, 12:01 NZST
May 28, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 13:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 09:00 NZST
Scheduled - Change Number: EC-44596

Start Date/Time: 28 / May / 2026 21:00
End Date/Time: 29/ May ? 2026 01:00

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.
May 26, 14:46 NZST
May 27, 2026
Online EFTPOS & Westpac - Known Issue
Resolved - This incident has been resolved.
May 27, 20:17 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
May 27, 19:48 NZST
Update - We are continuing to investigate this issue. An update will be provided when available. Thank you for your patience.
May 27, 14:06 NZST
Update - Westpac are continuing to investigate this issue.
May 27, 10:39 NZST
Investigating - Worldline is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app, causing transactions to expire.

Westpac are currently investigating and an update will be provided soon.

Thank you for your patience.
May 27, 08:11 NZST
May 26, 2026
Online EFTPOS - Change for Westpac Bank Users
Resolved - This incident has been resolved.
May 26, 17:02 NZST
Monitoring - Westpac has updated their Online EFTPOS authentication for Online EFTPOS.

Effective 14 May, Westpac Banking App users can no longer use their mobile number when making a payment via Online EFTPOS.

This is a Westpac-side change. Online EFTPOS remains unchanged for customers of other NZ banks, who will continue to authenticate as they do today.

Westpac customers must now:

• Enter their 9-digit Westpac Customer ID
• Westpac customers cannot use their alias (nick name) associated with their Customer ID
• The Alias aspect is causing customer confusion, and we have observed an increase in failed/errored transactions

A reminder of this requirement is displayed on the payment form after Westpac is selected.

We are working with Westpac to improve this issue and are actively seeking their support.
May 15, 16:55 NZST
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 22, 02:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:00 NZST
Scheduled - Change Number: INF-30995

Start Date/Time: 21/May/2026 23:00
End Date/Time: 22/May/2026 02:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 1 min during this scheduled maintenance window
May 15, 13:05 NZST
May 21, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 00:00 NZST
Scheduled - Change Number: SER-2961


Start Date/Time: 21/May/26 00:00
End Date/Time: 21/May/26 01:00

Description:
Worldline will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 5 mins during this scheduled maintenance window
May 21, 00:00 NZST
May 20, 2026
Online EFTPOS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 23:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 21:30 NZST
Scheduled - Change Number: INF-31024

Change Start Time: 20 May 2026, 21:30
Change End Time: 20 May 2026, 23:30

Worldline will be carrying out maintenance work during this window

You may experience a potential outage of up to 20 mins during this scheduled maintenance window
May 20, 13:15 NZST
May 19, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 19, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 22:00 NZST
Scheduled - Change Number: EC-44171

Start Date/Time: 18/May/2026 22:00
End Date/Time: 19/May/2026 01:00

Worldline will be carrying out maintenance work during this window.

We expect this to be an outage free change.
May 12, 09:37 NZST
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