Partially Degraded Service

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Welcome to the network status page for Cuscal Paymark.

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Service Status Degraded Performance
Payment Switch / EFTPOS Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Degraded Performance
IVR Services / 0800 Number Operational
PIAS Operational
RKI / KSE Services Operational
Insights Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) Operational
Payment Switch / EFTPOS (Production Environment) Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
PIAS Operational
IVR Services Operational
Network Infrastructure / Host Connections (QA Environment) Operational
Network Infrastructure / Host Connections (Production Environment) Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Infrastructure Scheduled Maintenance Sep 21, 2026 01:00-05:00 NZST

Start Date/Time: Monday 21st September 01:00

End Date/Time: Monday 21st September 05:00

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Posted on Sep 01, 2026 - 13:11 NZST

Sep 9, 2026

No incidents reported today.

Sep 8, 2026

Cuscal Paymark Incident - MFT (Managed File Transfer) - Update to Earlier Communication
Resolved - As previously advised, the MFT (Managed File Transfer) service has been restored and the incident is resolved.

We are regenerating the affected reports and will resend them to customers today. No action is required from customers.

We apologise for the disruption and thank you for your patience.
Sep 8, 10:59 NZST
Online EFTPOS & Westpac - Known Issue
Resolved - This incident has been resolved.
Sep 8, 09:21 NZST
Investigating - Paymark is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app.

Westpac are currently investigating and an update will be provided soon.

Thank you for your patience.
Sep 8, 08:20 NZST
Paymark - MFT (Managed File Transfer) unavailable
Resolved - This incident has been resolved.
Sep 8, 09:08 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 8, 07:45 NZST
Investigating - We are aware of an issue with our MFT (Managed File Transfer) infrastructure. It is currently unavailable at this time. Our team are investigating and an update will be provided as soon as possible. Thank you for your patience.
Sep 8, 06:40 NZST

Sep 7, 2026

Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 7, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 01:00 NZST
Scheduled - Start Date/Time: Mon 7th September 01:00

End Date/Time: Mon 7th September 05:00

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Sep 1, 13:08 NZST

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 4, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:00 NZST
Scheduled - Start Date/Time: 03 Sept 2026 21:00
End Date/Time: 04 Sept 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Aug 28, 18:03 NZST

Sep 3, 2026

Westpac - Known Issue
Resolved - This incident has been resolved.
Sep 3, 17:08 NZST
Investigating - This issue is impacting Westpac acquiring services and merchants only. Westpac cardholders are not affected. Westpac is continuing to investigate the issue.
Sep 3, 11:19 NZST
Identified - The issue has been identified and a fix is being implemented.
Sep 3, 08:48 NZST
Update - We are continuing to investigate this issue.
Sep 3, 06:41 NZST
Investigating - Paymark is aware of an issue impacting cards issued by Westpac causing transactions to decline.

Westpac are currently investigating.

Please be aware that contactless card and mobile device payments may not go through during this outage, requiring cards to be inserted or swiped for approval.
Sep 3, 06:40 NZST

Sep 2, 2026

Paymark eCommerce - Declining Transactions
Resolved - This incident has been resolved.
Sep 2, 01:32 NZST
Investigating - Paymark is aware of an issue causing some online Linked Gateway transactions to fail or decline.

This issue is currently under investigation, and we will provide a further update when available.

Thank you for your patience.
Sep 2, 00:51 NZST
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 2, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 21:00 NZST
Scheduled - Start Date/Time: 01 Sept 2026 21:00
End Date/Time: 02 Sept 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Aug 28, 18:02 NZST

Sep 1, 2026

Paymark eCommerce - Declining Transactions
Resolved - This incident has been resolved.
Sep 1, 22:35 NZST
Investigating - Paymark is aware of an issue causing some online Linked Gateway transactions to fail or decline.

This issue is currently under investigation, and we will provide a further update when available.

Thank you for your patience.
Sep 1, 21:38 NZST

Aug 31, 2026

Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 31, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 01:00 NZST
Scheduled - Start Date/Time: Monday 31st August - 01:00

End Date/Time: Monday 31st August - 05:00

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Aug 18, 10:47 NZST

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 28, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 21:00 NZST
Scheduled - Start Date/Time: 27/ August / 2026 21:00
End Date/Time: 28/ August / 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Aug 20, 09:36 NZST

Aug 27, 2026

eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 27, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 23:00 NZST
Scheduled - Change Number: INF-3165

Start Date/Time: 26/August/2026 23:00
End Date/Time: 27/August/2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Aug 20, 08:59 NZST

Aug 26, 2026

eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Aug 26, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 21:00 NZST
Scheduled - Start Date/Time: 25/ August / 2026 21:00
End Date/Time: 26/ August / 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Aug 20, 09:35 NZST
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