All Systems Operational

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Welcome to the network status page for Cuscal Paymark.

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Service Status Operational
Payment Switch / EFTPOS Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
IVR Services / 0800 Number Operational
PIAS Operational
RKI / KSE Services Operational
Insights Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Scheduled Maintenance Operational
Payment Switch / EFTPOS (QA Environment) Operational
Payment Switch / EFTPOS (Production Environment) Operational
CLICK Operational
Online EFTPOS Operational
Linked Gateway Operational
PIAS Operational
IVR Services Operational
Network Infrastructure / Host Connections (QA Environment) Operational
Network Infrastructure / Host Connections (Production Environment) Operational
MFT (Managed File Transfer) Operational
Tap on Mobile Operational
Global Online Pay Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Online EFTPOS Scheduled Maintenance Jul 15, 2026 00:00-01:00 NZST

Change Number: SER-2988

Outage Duration: 15 Jul 2026, 00:00 to 15 Jul 2026, 01:00

Paymark will be carrying out maintenance work during this window.

You may experience a potential outage of up to 20 mins during this scheduled maintenance window.
Posted on Jul 08, 2026 - 11:58 NZST

eCommerce Scheduled Maintenance Jul 16, 2026 00:00-02:00 NZST

Change Number: INF-31290


Start Date/Time: 16 July 2026 00:00
End Date/Time: 16 July 2026 02:00

Description:
Paymark will be carrying out maintenance work during this window

Outage Details:
You may experience a potential outage of up to 2 mins during this scheduled maintenance window
Posted on Jul 09, 2026 - 15:34 NZST

Tap on Mobile Scheduled Maintenance Aug 12, 2026 01:00-05:00 NZST

Change Start: Wednesday 12th August - 01:00am
Change End: Wednesday 12th August - 05:00am

Outage Duration: 1 hour ((1AM – 2AM)

Description:
Paymark will be carrying out maintenance work during this window.

Outage Details:
You may experience a potential outage of up to 60 mins during this scheduled maintenance window.
Posted on Jul 06, 2026 - 12:39 NZST
Jul 11, 2026

No incidents reported today.

Jul 10, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 21:00 NZST
Scheduled - Start Date/Time: 09/July/2026 21:00
End Date/Time: 10/July/2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jul 2, 16:20 NZST
Jul 9, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 9, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:00 NZST
Scheduled - Change Number: SER-3813

Start Date/Time: 09 July 2026 00:00
End Date/Time: 09 July 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jul 2, 16:15 NZST
Jul 8, 2026
Online EFTPOS & Westpac - Known Issue
Resolved - This incident has been resolved.
Jul 8, 18:20 NZST
Update - Westpac is continuing to investigate this issue. An update will be provided when available. Thank you for your patience.
Jul 8, 18:03 NZST
Investigating - Paymark is aware of an issue affecting acceptance of Online EFTPOS payments from the Westpac banking app.

Westpac are currently investigating and an update will be provided soon.

Thank you for your patience.
Jul 8, 17:12 NZST
Ruralco Declining Transactions
Resolved - This incident has been resolved.
Jul 8, 15:04 NZST
Update - We are continuing to investigate this issue.
Jul 8, 14:34 NZST
Investigating - Paymark is aware of an issue causing Ruralco transactions to decline.

Our team are investigating and an update will be provided soon.

Thank you for your patience.
Jul 8, 14:30 NZST
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 01:00 NZST
Scheduled - Start Date/Time: Wednesday 8th July 01:00am

End Date/Time: Wednesday 8th July 05:00am

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Jul 6, 16:37 NZST
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 8, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 21:00 NZST
Scheduled - Start Date/Time: 07 July 2026 21:00
End Date/Time: 08 July 2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jul 2, 16:17 NZST
Jul 7, 2026
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 7, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 01:00 NZST
Scheduled - Start Date/Time: Tuesday 7th July 01:00am

End Date/Time: Tuesday 7th July 05:00am

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Jul 6, 16:34 NZST
Jul 6, 2026
Paymark Maintenance - MFT (Managed File Transfer) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 6, 02:30 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 01:30 NZST
Update - Please note the date change. This work is due Monday 6th July.
Jul 1, 14:16 NZST
Scheduled - Start Date/Time: 06/07/2025 - 01:30am

End Date/Time: 06/07/2025 - 02:30am

Paymark will be carrying out maintenance on our MFT (Managed File Transfer) infrastructure during this window.
We expect this to be an outage free change.

After the change, users may be prompted to reset their host key to connect, through clicking 'accept/done'
Jul 6, 01:30 NZST
Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 3, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 NZST
Scheduled - Start Date/Time: 02/July/2026 21:00
End Date/Time: 03/July/2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jun 26, 12:38 NZST
Jul 2, 2026
BNZ Ecommerce - Delayed Settlement
Resolved - This incident has been resolved.
Jul 2, 13:11 NZST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 2, 12:17 NZST
Investigating - Paymark is aware of an issue delaying yesterday's transaction settlement to BNZ ecommerce merchants, on MPGS.

BNZ are currently investigating, and an update will be provided soon.
Jul 2, 09:41 NZST
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 2, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 01:00 NZST
Scheduled - Start Date/Time: Thursday 2nd July 01:00am

End Date/Time: Thursday 2nd July 05:00am

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Jun 30, 12:41 NZST
Jul 1, 2026
eCommerce Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jul 1, 01:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:00 NZST
Scheduled - Start Date/Time: 30/June/2026 21:00
End Date/Time: 01/July/2026 01:00

Paymark will be carrying out maintenance work during this window.

We expect this to be an outage free change.
Jun 26, 12:36 NZST
Jun 30, 2026
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 30, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 01:00 NZST
Scheduled - Start Date/Time: Tuesday 30th June - 01:00am

End Date/Time: Tuesday 30th June - 05:00am

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Jun 26, 11:53 NZST
Jun 29, 2026
Network Infrastructure Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Jun 29, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 01:00 NZST
Scheduled - Start Date/Time: Monday 29th June - 01:00am

End Date/Time: Monday 29th June - 05:00am

Paymark will be carrying out network infrastructure maintenance work during this window.

We expect this to be an outage free change.
Jun 26, 11:50 NZST
Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

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