Westpac - Known Issue

Incident Report for Cuscal Paymark

Resolved

This incident has been resolved.
Posted Sep 03, 2026 - 17:08 NZST

Investigating

This issue is impacting Westpac acquiring services and merchants only. Westpac cardholders are not affected. Westpac is continuing to investigate the issue.
Posted Sep 03, 2026 - 11:19 NZST

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 03, 2026 - 08:48 NZST

Update

We are continuing to investigate this issue.
Posted Sep 03, 2026 - 06:41 NZST

Investigating

Paymark is aware of an issue impacting cards issued by Westpac causing transactions to decline.

Westpac are currently investigating.

Please be aware that contactless card and mobile device payments may not go through during this outage, requiring cards to be inserted or swiped for approval.
Posted Sep 03, 2026 - 06:40 NZST
This incident affected: Service Status (Payment Switch / EFTPOS, CLICK, Tap on Mobile).
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