This incident has been resolved. Thank you for your patience.
Posted Nov 02, 2026 - 16:31 NZDT
Update
We are continuing to monitor for any further issues.
Posted Nov 02, 2026 - 16:00 NZDT
Monitoring
A fix has been implemented and all parties are monitoring the results.
Posted Nov 02, 2026 - 15:21 NZDT
Identified
The issue has been identified. All relevant parties are currently working on a fix
Posted Nov 02, 2026 - 15:00 NZDT
Update
We are continuing to investigate the issue.
Posted Nov 02, 2026 - 14:32 NZDT
Update
We are continuing to investigate the issue.
Posted Nov 02, 2026 - 14:00 NZDT
Update
We are continuing to investigate the issue.
Posted Nov 02, 2026 - 13:30 NZDT
Update
We are continuing to investigate the issue.
Posted Nov 02, 2026 - 13:00 NZDT
Update
We are continuing to investigate the issue.
Posted Nov 02, 2026 - 12:30 NZDT
Update
We are continuing to investigate the issue.
Posted Nov 02, 2026 - 12:00 NZDT
Update
We are continuing to investigate the issue.
Posted Nov 02, 2026 - 11:31 NZDT
Update
We are continuing to investigate the issue.
Posted Nov 02, 2026 - 11:00 NZDT
Update
We are actively investigating a widespread connectivity issue between Spark and Paymark that is impacting terminal connectivity to the Paymark network. We are working closely with Spark and relevant parties to restore normal connectivity as soon as possible.
Posted Nov 02, 2026 - 10:30 NZDT
Update
We are continuing to investigate the issue.
Posted Nov 02, 2026 - 10:12 NZDT
Update
We are continuing to investigate the issue.
Posted Nov 02, 2026 - 09:42 NZDT
Update
We are continuing to investigate the issue.
Posted Nov 02, 2026 - 09:12 NZDT
Update
We are continuing to investigate the issue.
Posted Nov 02, 2026 - 08:41 NZDT
Investigating
We're still receiving reports of Spark connected EFTPOS merchants having connectivity issues.
All relevant parties are continuing to investigate this issue.
Posted Nov 02, 2026 - 08:12 NZDT
Monitoring
A fix has been implemented and all relevant parties are monitoring the results.
Posted Nov 02, 2026 - 07:40 NZDT
Update
Spark connected EFTPOS merchants are still having connectivity issues.
We are continuing to investigate this issue.
Posted Nov 02, 2026 - 07:13 NZDT
Update
We are continuing to investigate the issue.
Posted Nov 02, 2026 - 06:39 NZDT
Update
We are continuing to investigate the issue.
Posted Nov 02, 2026 - 06:23 NZDT
Investigating
We are aware of an issue currently affecting network connectivity to Paymark from Spark Broadband connected terminals.
A further update will be provided when available.
Posted Nov 02, 2026 - 06:10 NZDT
This incident affected: Service Status (Payment Switch / EFTPOS).